Terms of Service
These terms are the agreement between you and TileQuoter OS (“we”, “us”) for using the TileQuoter OS website and application (the “Service”). By creating an account or using the Service you agree to them. If you use it for a business, you confirm you can bind that business.
The Service
TileQuoter OS is business software for showrooms: product catalogs, estimates and quotes, invoices and payments, purchase orders, and optional integrations such as Stripe and QuickBooks Online. It is provided for business use, not personal or household use. You must be at least 18.
Your account
Keep your login credentials secure and make sure the people you add to your account (owners, admins, sales, warehouse and others) are authorized to be there. You are responsible for activity under your account. Tell us promptly if you suspect unauthorized use.
Your data
You own the information you put into the Service, including your customer, vendor, pricing and project data. You give us permission to host, process and display it, and to share it with the service providers listed in our Privacy Policy, solely to operate the Service for you. You are responsible for having the right to enter it, including your customers’ contact details and any files you upload. You can export or delete your data by contacting us.
Fees and billing
Paid plans are billed in advance on a recurring basis through Stripe at the price shown when you subscribe. Subscriptions renew until cancelled; you can cancel any time from the billing portal in Settings, and the cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where the law requires. If a payment fails and is not resolved, we may suspend access until it is.
Payments and third-party services
Card payments from your customers are processed by Stripe and go directly to your connected Stripe account; we do not hold your customers’ funds. Accounting sync is provided through Intuit’s QuickBooks Online. Your use of those services is governed by their own terms, and we are not responsible for their availability or actions. Connect or disconnect them in Settings at any time.
Your responsibility for what you send
You are responsible for the accuracy of your prices, quotes, invoices, taxes and purchase orders, and for the legal and tax treatment of your sales. The Service calculates quantities and totals from the numbers you provide; review them before sending to customers or vendors. Features that use AI, such as catalog extraction or room visualizations, can make mistakes or produce images that differ from the real product. Check the results before relying on them, and treat visualizations as illustrations, not guarantees.
Acceptable use
You agree not to:
- break the law or infringe anyone’s rights using the Service;
- upload malware, or probe, disrupt or overload the Service or its security;
- access another customer’s data, or try to;
- resell or share access to the Service except as these terms allow;
- send spam or deceptive messages through it.
Availability and changes
We work to keep the Service available but do not promise uninterrupted or error-free operation. We may improve, change or discontinue features, and will give reasonable notice of changes that materially reduce what you are paying for.
Suspension and termination
You can stop using the Service and close your account at any time. We may suspend or end access for non-payment, violation of these terms, or to protect the Service or other users. After termination you can request your data for a reasonable period, after which we delete it as described in our Privacy Policy.
Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.
Limitation of liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. Some jurisdictions do not allow certain limits, so parts of this may not apply to you.
Changes to these terms
We may update these terms. If a change is material we will notify account holders in the app or by email before it takes effect; continuing to use the Service afterward means you accept it.
General
These terms are the whole agreement between us about the Service. If a part is unenforceable, the rest stays in effect. Neither of us may transfer this agreement without the other’s consent, except that we may transfer it in a sale or reorganization of the business. These terms are governed by the laws of the jurisdiction in which TileQuoter OS is operated, without regard to conflict-of-law rules.
Contact
Questions about these terms: cielostjohns@gmail.com.